Our Hospital Rules & Procedures
Learn about all of our most important hospital policies, from appointments and our waiting room to accepted methods of payments and how to refill your pet’s prescriptions.
Guidelines
Appointment Policy
If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours before your scheduled appointment.
If you are cancelling any surgical or dental procedure, we require 48 hours.
Arrival/Waiting Room Policy
When you arrive at Broad River Animal Hospital, please check in at the front desk. Your nurse will gather some information from you and guide you to an exam room.
We do ask kindly, if you are experiencing any respiratory symptoms that you wear a mask while in the hospital.
Thank you for helping us keep our staff healthy!
Payment Methods
Payment in full is due at time services are rendered. We accept:
- Cash
- Check
- Apple Pay
- All Major Credit Cards
- CareCredit®
Prescription Refills
Please allow 24 hours for prescription with the exception of heartworm and flea/tick preventions.
NOTE: Online prescription requests may take 3 business days for approval.
Prescription Diets
We offer a selection of prescription diets formulated specifically for medical conditions.
We sell prescription diets from Hill’s, Purina and Royal Canin.
